FAQ Fault report tutorial

How do I make a fault report?

Step 1: Find the fault report page

You find the fault report page on your housing account. Once you are logged in select support in the menu to the left.

Step 2: Open the fault report 

Click on the "Fault report" tab to 

Step 3: Fill out the information 

1. Select the contract/object the fault report is concerning.
2. Select the unit where the fault report is concerning.
3. Write a short decription on what needs to be fixed.
4. If you wish to add a picture use the "Attachment" section.
5. Enter a date when you wish the caretaker to address the issue. Please note that we will try to consider this, but there is no guarantee that we can resolve the issue on that exact time.
6. Specify if you consent to the caretaker entering your apartment with the master key if you are not home.
7. Enter your phone number so that the caretaker can contact you by phone.

Frequently asked questions

When will my issue be fixed? 

Our caretakers will address the issue as soon as possible. Generally the respons time will be shorter if you 'allow use of master key' in the fault report. Since our caretakers can enter your apartment without booking a time in advance with you.

Why have I not received a reply to my fault report?

You should receive a reply to your fault report shortly after you registered it in the system. Please note that we answeer fault reports during workdays 08-00-16-00, if you make a fault report during weekends or evenings you will not receive a reply from our caretakers until the next workday.

There is something wrong with the fault report system, what should I do?

If there is something wrong with the fault report system please send us an e-mail to luacc [at] service [dot] lu [dot] se.